Introduction
This Privacy Policy describes the information we collect about you, how we use that information, the circumstances in which it may be shared, and the measures we take to safeguard it.
It also provides contact information if you have any questions, concerns, or requests relating to your personal information or this Privacy Policy.
We may update this Privacy Policy occasionally to reflect changes to our services, website, business practices, or legal obligations. Please return to this page periodically to review any changes.
For information about cookies and similar technologies, please review our Cookie Policy.
Scope of This Privacy Policy
Hobart Executive Taxi Services provides taxi, airport-transfer, corporate-transport, maxi-taxi, door-to-door, and parcel-delivery services through our website and other communication channels.
This Privacy Policy applies to personal information collected when you:
- Visit or interact with our website.
- Submit an online booking or quote request.
- Contact us by telephone, email, form, text message, or another communication method.
- Use a service provided by us or one of our transport partners.
- Interact with our advertisements, social-media pages, or business partners.
Personal Information You Provide
We require certain information to provide quotes, organise transport, process bookings, communicate with passengers, and respond to enquiries.
Depending on the service requested, the information you provide may include:
Without sufficient information, we may be unable to provide an accurate quote, process your booking, or arrange the requested transport service.
Information We Collect Automatically
When you access our website, certain technical information may be collected automatically, even if you do not complete a booking.
This information may include:
- Your IP address and approximate location.
- Browser type, language preferences, and browser version.
- Device type, operating system, and software information.
- Pages viewed, links clicked, booking steps completed, and time spent on the website.
- The website, advertisement, or search result that directed you to our website.
- Unique device identifiers and basic website performance information.
This data helps us operate the website, understand how visitors use it, improve performance, prevent misuse, and measure the effectiveness of our services and advertising.
Information We Receive From Other Companies
We may receive information about you from business partners, advertising services, payment providers, social-media platforms, transport providers, or other companies involved in arranging or completing your booking.
For example, if you request transport through a partner platform, the partner may provide us with the booking details needed to deliver the service.
A driver or service provider may also provide us with information relating to a booking, customer-service request, dispute, lost property enquiry, payment matter, or service issue.
We may combine information obtained from these sources with information you provide directly.
Why We Collect and Use Personal Information
We use personal information to provide transport, manage bookings, communicate with passengers, protect our services, and improve the customer experience.
Bookings
To create, manage, update, and complete taxi or transport bookings, including sending confirmations, reminders, changes, and journey-related information.
Customer Service
To assist with enquiries, bookings, complaints, journey changes, lost property, payment issues, or requests made before, during, or after travel.
Customer Feedback
To request feedback, reviews, or survey responses that help us understand and improve our service.
Marketing Activities
Where permitted, to contact you about services, promotions, updates, offers, or information that may be relevant to you.
Communication
To respond to requests, remind you about an incomplete booking, send service information, or provide administrative and security notices.
Service Improvement
To analyse website use, improve booking functionality, develop services, and provide a more convenient customer experience.
Fraud and Security
To detect, investigate, and prevent fraud, misuse, illegal conduct, security threats, false bookings, or unwanted activities.
Call Monitoring
Telephone calls may be monitored or recorded for training, service quality, dispute management, fraud prevention, or security purposes.
Legal and Regulatory Purposes
To manage legal disputes, comply with lawful requests, enforce our terms, and meet applicable regulatory obligations.
Legal Grounds for Processing Information
Depending on the circumstances, we may process personal information on one or more of the following grounds:
Performance of a Contract
We need certain information to arrange and complete a transport service requested by you.
Legitimate Business Interests
We may use information to operate, protect, improve, administer, and promote our services while respecting your rights.
Consent
We may rely on your consent for certain activities, including optional marketing or access to device-based information.
Legal Obligations
We may process information where required to comply with applicable laws, regulations, court orders, or lawful authority requests.
Who We May Share Your Information With
We share personal information only where reasonably necessary to provide services, process payments, support customers, operate our business, prevent fraud, or comply with legal requirements.
Transport Providers and Drivers
Booking details may be shared with the driver or transport provider responsible for completing your journey. This may include your name, contact number, pickup address, destination, flight details, passenger count, luggage, and special instructions.
Business Partners
Where a booking is made through or supported by a partner, relevant information may be exchanged to manage the booking, provide customer service, prevent fraud, or complete the requested service.
Third-Party Service Providers
We may use external providers for website hosting, communication, booking technology, customer support, analytics, marketing, security, and fraud-prevention services.
Payment Providers and Financial Institutions
Payment and booking information may be shared with payment processors, banks, or financial institutions to complete transactions, manage refunds, handle chargebacks, and prevent fraudulent activity.
Advertising and Analytics Partners
We may work with advertising and analytics providers to understand website use, measure advertising performance, and display relevant advertisements, subject to applicable consent requirements.
Government and Legal Authorities
Information may be disclosed where required by law, court order, subpoena, regulatory request, criminal investigation, or where reasonably necessary to protect people, property, or legal rights.
Mobile Devices and Cross-Device Information
Our website may be accessed using mobile phones, tablets, computers, and other connected devices. Information collected through mobile access is handled in a similar manner to information collected through the desktop version of our website.
Where you provide permission, location information may be used to help identify nearby pickup locations or provide location-related transport functionality.
We may also use cross-device information to understand how customers interact with our website on different devices. Cookies or similar technologies may be used for this purpose.
Your device settings may allow you to control location permissions, notifications, cookies, advertising identifiers, and other privacy-related options.
How We Protect Personal Information
We use reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, loss, disclosure, or destruction.
Access to personal information is restricted to authorised personnel, drivers, service providers, or business partners who require the information for a legitimate purpose.
No internet transmission or storage method can be guaranteed to be completely secure. You should avoid submitting unnecessary sensitive information through ordinary email or unsecured communication channels.
Your Choices and Privacy Requests
You may contact us to ask questions about the personal information we hold or to request that we review, correct, update, or delete information where appropriate.
You may withdraw marketing consent at any time by:
- Using the unsubscribe option included in a marketing email.
- Replying to a marketing message with an opt-out request.
- Contacting us directly and asking to stop receiving marketing communications.
- Adjusting cookie or device permissions where available.
Opting out of marketing does not prevent us from sending essential booking confirmations, journey updates, security notices, or administrative messages.
Privacy Questions and Contact Information
Contact us if you have questions, concerns, comments, or requests relating to this Privacy Policy or the way your personal information is handled.
Please include the word “Privacy” in the subject line of your email so your request can be identified and directed appropriately.